We aim to provide excellent customer support, ensuring your inquiries are answered promptly and efficiently. Below are the different ways you can contact us for assistance.
1. Email Support – booking@gettransfer.ca
For general inquiries, booking assistance, modifications, or cancellations, feel free to email us at booking@gettransfer.ca. Whether you need help making a reservation, changing travel plans, or have feedback, our team is ready to assist. We typically respond within 24 hours.
When emailing, please include the following information to help us assist you faster:
- Booking reference number
- Travel date and destination
- Details of your inquiry or request
2. Phone Support
For urgent issues, you can call our customer service team. While we recommend email for detailed inquiries, sometimes speaking directly can resolve issues more quickly. If you need immediate assistance or have a last-minute question, a phone call can provide real-time help.
3. Live Chat on Our Website
You can also contact us via the live chat feature on www.gettransfer.ca. Simply click the chat icon in the bottom corner of the screen, and a customer service representative will assist you in real time. This is a great option for quick questions while browsing the website or booking a transfer.
4. Social Media
Get in touch with us through social media platforms:
- Facebook: Message us directly via our official page.
- Instagram: DM us with any inquiries or for special promotions.
- Twitter: Tweet your questions, and we will respond as quickly as possible.
- LinkedIn: Connect with us for business or corporate inquiries.
Social media is a fast and easy way to reach out for updates or to ask quick questions.
5. Help Center and FAQs
Before reaching out, take a look at our FAQ and Help Center pages on the website. You’ll find answers to common questions such as:
- How to make a booking
- Payment methods
- Cancellation and refund policies
- Booking modifications
- Driver and vehicle safety measures
If your question isn’t covered in the FAQ, feel free to contact us via any of the methods above.
6. Mailing Address
For official correspondence or legal matters, you can mail us at:
GetTransfer Customer Support
5510, av. Saint Donat
Montreal, Quebec, H1A 2B3
Canada
Please note this is for postal correspondence only. For immediate assistance, we recommend email or phone.
7. In-Person Office Visits (By Appointment Only)
For business-related inquiries or partnership opportunities, you can schedule an in-person meeting. To set up an appointment, please email us at booking@gettransfer.ca, and we will arrange a suitable time.
Tips for Contacting Us
- Be Specific: The more details you provide, the faster we can help. Always include your booking reference, travel dates, and the nature of your request.
- Double-check Contact Info: Ensure you provide accurate contact information when submitting inquiries so we can respond promptly.