At GetTransfer.ca, your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services. By using GetTransfer.ca, you agree to the practices described in this policy. Please read it carefully to understand how we handle your information.
1. Information We Collect
We collect information that helps us provide and improve our services. This includes:
a. Personal Information
When you book a transfer or create an account, we may collect:
- Name: To personalize and process your booking.
- Contact Information: Email address and phone number to communicate with you about your booking and service updates.
- Payment Information: Credit or debit card details for processing payments.
- Pickup and Destination Information: Addresses related to your booking to ensure accurate transportation services.
b. Non-Personal Information
We also collect non-personal information automatically when you visit our website, such as:
- Browser Information: Type, version, and language of the browser.
- Device Information: IP address, operating system, and device type.
- Usage Data: Pages visited, time spent on the site, and click data to analyze how visitors use our website and improve our services.
2. How We Use Your Information
The information we collect is used to:
- Process and Manage Bookings: Ensuring that your booking is accurately processed and confirming your transfer.
- Improve Customer Support: Contacting you for service-related inquiries and responding to any questions or concerns.
- Process Payments: Using secure third-party payment gateways to handle your transactions.
- Enhance Our Services: Improving our website and services through user feedback and usage analytics.
- Marketing and Promotions: With your consent, we may send you promotional offers and updates about our services.
3. How We Protect Your Information
At GetTransfer.ca, we take the security of your personal information seriously and implement various measures to protect it:
- Data Encryption: Sensitive information like payment details are encrypted using Secure Socket Layer (SSL) technology.
- Access Control: Only authorized employees have access to your personal information, and they are required to keep it confidential.
- Payment Security: We use trusted third-party payment processors that comply with industry standards for securing transactions.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience on our website. A cookie is a small file placed on your device that helps us recognize you when you return to the site. Cookies help us:
- Understand Your Preferences: So we can provide personalized services.
- Improve Site Performance: By analyzing website traffic and user behavior.
- Remember Login Details: So you don’t need to log in every time you visit the site.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience with our services.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
a. Service Providers
We may share your personal information with trusted third-party service providers who help us operate our website, process payments, and deliver services. These providers are contractually obligated to protect your information and use it solely for the purpose of providing the requested services.
b. Legal Compliance
We may disclose your information if required by law or if we believe in good faith that such action is necessary to:
- Comply with a legal obligation.
- Protect the rights, property, or safety of GetTransfer.ca, our users, or others.
- Prevent fraud or illegal activity.
6. Third-Party Links
Our website may contain links to third-party websites or services. This Privacy Policy applies only to information collected through GetTransfer.ca. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies before sharing any personal information with them.
7. Your Rights
As a user of GetTransfer.ca, you have the right to:
- Access Your Information: Request a copy of the personal information we hold about you.
- Correct Your Information: Update or correct any inaccuracies in your personal data.
- Delete Your Information: Request the deletion of your personal data, subject to certain legal exceptions.
- Opt-Out of Marketing: You can opt out of receiving promotional emails by following the unsubscribe link in our emails or by contacting us directly.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once your information is no longer needed, it is securely deleted or anonymized.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will notify you by updating the date at the top of this policy. Your continued use of GetTransfer.ca after any changes are made constitutes your acceptance of the new policy.